This Privacy Policy explains how Moor Mobility – owned and operated by Moor Yaşam Sağlık Ürünleri Limited Şirketi – collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).

1. GENERAL INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA

Data Controller: Moor Yaşam Sağlık Ürünleri Limited Şirketi (Moor Mobility)
Address: Bostan Mah. Fesleğen Sok. No:51A, Beyoğlu/İstanbul
Email: info@moormobility.com

Moor Mobility is committed to protecting your personal data and processing it in compliance with applicable laws and regulations.

2. PURPOSES FOR PROCESSING YOUR DATA

We process the information you provide through our website and services for the following purposes:

  • Service Delivery and Contract Management: For the registration of customers, management of product/service contracts, and monitoring of service processes. The data is retained for the duration of the contract or as required by law.
  • Information and Communication: To send you the requested information, respond to your inquiries, and manage any questions you might have. Additionally, if you subscribe to our newsletter or similar channels, you may receive marketing communications regarding our products, services, campaigns, announcements, and event invitations. You can opt out at any time by using the “unsubscribe” link in our messages or by emailing us at info@moormobility.com with the subject “No Advertising”.
  • Social Media and Interactive Platforms: If you share personal information via our website on social media platforms, your data might be processed according to the privacy policies of those platforms. Moor Mobility is not responsible for the data handling practices of third-party social media sites.

3. LEGAL BASES FOR DATA PROCESSING

Your personal data is processed based on one or more of the following legal grounds:

  • Explicit Consent: By subscribing to our services or requesting information, you explicitly consent to the processing of your personal data for the purposes described.
  • Performance of a Contract: Processing is necessary for the execution of a contract or pre-contractual measures.
  • Legitimate Interests: To enhance the quality of our services and improve user experience, while balancing your privacy rights.
  • Legal Obligations: In compliance with legal requirements mandating the retention and processing of certain data.

Your provision of data is essential for delivering our services. Failure to provide the necessary personal data may prevent us from offering you our services.

4. PERSONAL DATA COLLECTED

Moor Mobility may collect and process the following categories of personal data:

  • Basic Identification Data: Name, surname, identification number (if applicable), date of birth.
  • Contact Information: Address, email, telephone number.
  • Service-Related Information: Username, customer number, product/service order details, bank account information (for payment purposes).
  • Additional Information: Any extra information, feedback, or requests provided through our website or forms.

These data are required for the provision of our services and the management of customer relationships.

5. DATA RETENTION PERIOD

Your personal data will be retained for as long as the relationship between you and Moor Mobility continues or as required by law. Upon termination of the relationship, and except where a legal retention period applies, your data will be deleted from our systems.

6. DATA COLLECTION AND SOURCE

The personal data processed by Moor Mobility are provided voluntarily by you through our website, applications, or physical offices. You are responsible for the accuracy and currency of the data you provide. Inaccurate or incomplete information may hinder the provision of our services.

7. DATA SHARING WITH THIRD PARTIES

Moor Mobility does not share your personal data with third parties except in the following circumstances:

  • Legal Obligations: When required to share data with public institutions or as mandated by law.
  • Service Providers: With partners who assist in the provision of our services (such as logistics, technical support, or consultancy), strictly for the purpose of fulfilling contractual obligations.

In each case, we ensure that appropriate measures are taken to safeguard your data.

8. YOUR RIGHTS AS A DATA SUBJECT

Under the GDPR and KVKK, you have the following rights regarding your personal data:

  • Right to be Informed: To know whether your personal data is being processed and, if so, which data are being processed.
  • Right of Access: To access your personal data.
  • Right to Rectification: To request the correction of inaccurate or incomplete data.
  • Right to Erasure/Obliteration: To have your data deleted or anonymized if they are no longer necessary for the purposes they were collected.
  • Right to Restrict Processing: To request the limitation of processing in certain circumstances.
  • Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: To object to the processing of your personal data, particularly when processed on the grounds of legitimate interests.

To exercise your rights, please contact us in writing or via email at info@moormobility.com. You may be required to provide proof of identity (e.g., a copy of your national ID) to process your request.

9. DATA SECURITY AND PROTECTION MEASURES

Moor Mobility employs technical, administrative, and physical measures to protect your personal data from unauthorized access, loss, theft, or misuse.

10. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated in response to legal, regulatory, or operational changes. Significant changes will be announced on our website and, if necessary, notified to users in advance.

11. ACCEPTANCE AND CONSENT

By accessing our website or using our services, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy, and you consent to the processing of your personal data as described herein.

12. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Moor Yaşam Sağlık Ürünleri Limited Şirketi (Moor Mobility)
Bostan Mah. Fesleğen Sok. No:51A, Beyoğlu/İstanbul
Email: info@moormobility.com

You may also file a complaint with the relevant Data Protection Authority via their website: https://www.kvkk.gov.tr.

This policy is effective as of February 3, 2025.

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