All products purchased through moormobility.com are covered by the manufacturer’s or importer’s warranty and have a minimum warranty period of 2 years. For second-hand products, the warranty period is limited to 7 days. Any issues that may arise with the product during this period will be resolved in accordance with the warranty terms. During the warranty period, it is essential that the product is used in compliance with the usage instructions.
In the event of a post-sales issue with the product originating from the manufacturer or importer, our customers must contact us through the Contact section of our website within 7 days. Applications made within this period will be carefully evaluated and resolved as quickly as possible. For problems related to the manufacturer or importer, the warranty process will be entirely conducted in accordance with the current legal regulations.
If the fault in the ordered product results from customer use or if the product has been used within the 7-day period, return or exchange procedures cannot be performed. Apart from these exceptions, the provisions of the Law on the Protection of Consumers No. 4077 are taken as a basis for the return and exchange processes of the products. The product must be returned in its original packaging, unused, and complete with all accessories. For return requests, the application must be made within 14 days from the date of product delivery.
Once the return is approved, the product price will be refunded within a maximum of 10 business days using the same method the customer used for payment. Shipping costs incurred during the delivery of the returned products to us will be covered by our company, provided the defect in the product is not customer-related. However, for customer-related faults, the return shipping fee is the customer’s responsibility. During the return process, if damage or deficiency is detected as a result of the product inspection, the return request may be rejected.
For all purchases made from moormobility.com, customers are advised to be careful during product delivery and to check the condition of the product they receive to ensure our warranty and return conditions are applied fully. For all your questions and requests regarding warranty or returns, you can contact us through our communication channels. Customer satisfaction is our priority, and we are happy to provide support for any issues you may have.
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